| Address the cost of lost business with this high-impact, DVD-based workshop based on real situations that happen every day. This three-hour workshop pulls no punches by highlighting the actions that lead customers, clients, patients, and guests to believe they are being treated with intolerance.
Participants will:
- Realize the costs associated with the behaviors of “intolerance” that cause customers to leave or choose your competitors.
- Understand the factors that increase Service Energy®, so customers will want to do business with you.
- Explore norms and values that impact service in today’s multicultural marketplace.
DVD includes Novations’ highly acclaimed Service Energy® model that links “attitudes toward customers” to services. A great follow up to A Winning Balance® II.
Package includes: DVD, trainer’s manual and 25 participant manuals. |
