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Novations Group, Inc.
Brighton Landing West
10 Guest Street, Suite 300
Boston, MA 02135
Phone: (877) 205-5746
Fax: (617) 987-3131
store@novations.com
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2010 Honoring Differences Diversity Calendar
Our Price: $14.95
Sale Price: $7.95
You Save $7.00

A cost-effective way to reinforce diversity every day!

Keep the message of diversity and inclusion all year long with this award-winning calendar. The Honoring Differences Calendar makes an excellent holiday gift, corporate giveaway, or scheduling tool. Contains practical, detailed information on over 500 worldwide holidays, events and observances. Quantity discounts available. On-line and customized (with your logo) versions also available.
The Cost of Intolerance® - DVD Version
Our Price: $995.00

Address the cost of lost business with this high-impact, DVD-based workshop based on real situations that happen every day. This three-hour workshop pulls no punches by highlighting the actions that lead customers, clients, patients, and guests to believe they are being treated with intolerance.


 


Participants will:



  • Realize the costs associated with the behaviors of “intolerance” that cause customers to leave or choose your competitors.
  • Understand the factors that increase Service Energy®, so customers will want to do business with you.
  • Explore norms and values that impact service in today’s multicultural marketplace.


DVD includes Novations’ highly acclaimed Service Energy® model that links “attitudes toward customers” to services. A great follow up to A Winning Balance® II.


 


Package includes: DVD, trainer’s manual and 25 participant manuals.
The Cost of Intolerance® - VHS version
Our Price: $995.00

Address the cost of lost business with this high-impact, video-based workshop based on real situations that happen every day. This three-hour workshop pulls no punches by highlighting the actions that lead customers, clients, patients, and guests to believe they are being treated with intolerance.


 


Participants will:



  • Realize the costs associated with the behaviors of “intolerance” that cause customers to leave or choose your competitors.

  • Understand the factors that increase Service Energy®, so customers will want to do business with you.

  • Explore norms and values that impact service in today’s multicultural marketplace.

 Video includes Novations’ highly acclaimed Service Energy® model that links “attitudes toward customers” to services. A great follow up to A Winning Balance® II.


 


Package includes: video, trainer’s manual and 25 participant manuals.
Flash Judgments© - VHS version
Our Price: $795.00

Flash Judgments© is an interactive, video-based learning tool that explore the assumptions we make about those who are different from us. Especially suitable for your audiences, the program shows the impact of our assumptions on ourselves and on others. The presentation can be tailored to a variety of learning environments and includes an updated Leader’s Guide.


 


Package Includes: video, 25 participant manuals, photo card deck and photo composite sheet.
Flash Judgments© - DVD version
Our Price: $795.00

Flash Judgments© is an interactive, DVD-based learning tool that explore the assumptions we make about those who are different from us. Especially suitable for your audiences, the program shows the impact of our assumptions on ourselves and on others. The presentation can be tailored to a variety of learning environments and includes an updated Leader’s Guide.


 


Package Includes: DVD, 25 participant manuals, photo card deck, photo composite sheet.
Preparing for Your Behavioral Interview
Our Price: $49.99

Includes workbook and DVD. Exercises and advice on making a good first impression, developing and maintaining rapport, controlling the interview, responding to probes for information, self-assessment, etc.